You can also opt to have your lost item shipped to you. No exceptions will be made to this policy. A copy of the photo identification of the person claiming the item will be attached to the notarized statement and filed (only driver's licenses or non-driver's IDs will be accepted). Yes, someone may pick up the lost item for you but must have a notarized statement from the owner granting permission to pick up the item. To claim your items, which may contain your photo ID, another form of identification bearing your name and address will be required. If the owner has opened a lost item report, contact information (phone number/email address) we will notify the owner that it has recovered. Customers should notify their credit card company or bank to report the loss. Please note that loose credit/debit cards are destroyed 24 - 48 hours of receipt within the Lost & Found office for our customer's security. Should a wallet be found in a purse containing identification, a postcard will be mailed to the address listed on the identification. No cell phones will be released without this identifier. Contact your cellular provider and get this information prior to coming to the Lost and Found.
WHAT IF I LOSE MY OTC SMART CARD SERIAL
Back To TopĬell phones will be released to customers who can identify their ESN (Electronic Serial Number). SmarTrip® cards are processed by a third-party vendor that uses a specialized tracking system. Do not submit a lost item report for lost SmarTrip® cards. If you have lost your SmarTrip® card on Metrobus or Metrorail, call 1-88 or send us email. What happens if I lose my SmarTrip® Card? Back To TopĪfter 30 days, unclaimed items are destroyed, disposed of, donated to charity or auctioned off. How long does Metro hold a recovered item? What do I need to bring to claim a recovered item?īring photo identification and the case number to expedite the process. (A short walk from the Prince George's Plaza Metrorail station) Back To Top Back To TopĪfter I am contacted about a recovered item, where do I go to claim it? A customer service representative will record your information and provide you with a case number. How do I enter a claim for Lost and Found if I don't have Internet access?Ĭontact the Lost and Found Department Monday through Friday 9 am - 5 pm at 20. Please have your case number when you call. (The office is closed on federal holidays). For more information or if you need help please call the Lost & Found staff Monday through Friday 9 am - 5 pm at 20. To have your lost item shipped please complete and return the Lost & Found property release form. WMATA's Lost & Found Office will ship your item to you at your expense. What if I live out of town or I cannot come pick my item up? The item can be picked up or shipped to you at your expense via Fed-x or UPS account. If your item is recovered, you will be contacted by phone or email by a Metro Lost & Found team member. How will I know that my item has been recovered? Report your lost item as soon as possible but do not come to the Lost and Found office until you are contacted. Processing times vary depending on the type of item and where it was lost within the Metro system. It can take two to five days for items to be routed to and processed by our Lost and Found office in Hyattsville. How long before I can claim my recovered lost item? Phone: You can also contact our Lost and Found office at 20 during the following hours: Monday-Friday, 9 am - 5 pm. If you reply to the confirmation email with additional lost item information, it will automatically be routed to the appropriate person/department handling your report. You will receive a confirmation email with a case number for tracking purposes. Once submitted, all of your lost item information will be accessible by Lost and Found personnel. Online: The easiest and most efficient way to report a lost item is our online Lost and Found form. As we all try and adjust to the new normal, and still provide critical bus and rail service to customers, we’ve had to reduce resources associated with the Lost & Found support function. Metro’s Lost &Found policy changed in response to the negative budgetary impact the pandemic has had on our operation. Why did Metro change its Lost &Found Policy? cell phones, tablets and laptop computers). Metro’s Lost & Found Office policy is limited to tracking customers lost wallets and electronic devices (i.e. What type of lost customer items does Metro track and return to customers?